Shipping policy
Do you ship worldwide?
Yes, to over 180 countries. When you fill out your address in the checkout section of the website, you will see a list of countries. If your country is listed, we will ship to you.
How much does postage cost?
The shipping cost is calculated after you enter your address into the checkout. This is done before payment, so you can check the cost before you buy.
If you live outside of the EU, please note that you may be liable for additional Customs/Duty or Tariff charges which may be incurred when the goods enter your country. These vary depending on your location, e.g. Canada residents should expect to be contacted by Citilogistics Customs broker to clear their parcels. These charges are non refundable.
We are IOSS compliant. If you live within the EU, this means you don't need to worry about additional VAT or duty charges, so long as your order remains under the threshold of €150.00 EUR.
For orders placed over this amount, you will still be liable for VAT and any additional customs/duty charges on top of your order value, as this charge will not be collected at checkout.
By purchasing from us, you accept that you may need to pay such charges.
How long will it take for me to receive my order?
That depends on your shipping location. We currently ship items from the UK, so delivery estimations from the date of dispatch are:
UK: 1 business day
USA: 4-7 business days
Europe: 4-10 business days
Australia, Canada, New Zealand: 4-7 business days
Rest of World: 5-14 business days
(Business days do not include weekends or public holidays)
These are only estimations provided to us by the courier, and in some cases may take longer due to postal delays. Please be aware that delivery timeframes are the courier's aim, not a guarantee.
Please also allow between 1-3 business days processing time after you've placed your order. During busy times (e.g. the Christmas period), it may take us up to 10 business days to process orders before dispatch.
When your order has dispatched, you will receive a shipment confirmation to let you know it's on the way.
If you purchased a tracked shipping method, your tracking number will be included with your shipment confirmation.
My delivery is taking longer than expected.
All orders get shipped out shortly after your order is placed. If it hasn't arrived within the expected delivery window, there may be problems with the delivery, such as an error in the shipping address, Customs checks taking longer than usual, or something else.
If you contact us below with your order number, we can look into this further.
